Talkano Docs
Train your AI, connect it to your website · Instagram · WhatsApp and answer your customers 24/7 in your own voice. The steps below are enough to get set up in 10 minutes.
What is Talkano?
Talkano lets your business set up its own AI assistant. You upload your products, frequently asked questions and documents; the assistant answers only with this information, in the tone and language you set — it never makes things up.
The assistant works in your website chat bubble, in Instagram DMs and on WhatsApp. When it’s confident it replies automatically; when it’s not, it hands the conversation over to you (in your inbox).
Quick start (10 minutes)
Create an account and a business
Write your assistant’s personality
Fill in the knowledge base
Connect a channel
Train your AI
Products / Services
Name, price, stock, description, image. The assistant answers customers from these.
Q&A
Ready answers to frequently asked questions — this is the source it trusts most.
Documents + training from your site
Upload a menu, price list or contract, or crawl your website to teach it automatically.
Photo gallery
Add images with their descriptions; the assistant uses them in context.
Prompt / Persona
Set the tone, language, forbidden topics and the handoff message.
Test chat
Try it before going live; see the confidence score of every answer.
Smart knowledge base (big data)
Channels
Website widget
</body> tag — it shows on all pages. If you want, turn on lead capture. Depending on the plan it runs on at most 1 domain (3 on Pro); Pro can hide/change the branding.Instagram DM
Telegram
Connect with ChatGPT / Claude / Gemini (add your info easily)
If you don’t want to fill in the panel one item at a time, you can connect ChatGPT, Claude or Gemini to Talkano and add your business information by chatting: “crawl this site and fill it in”, “add these Q&As”, “make my assistant’s tone friendly” and so on. All operations stay within your plan limits. If you don’t have an account, you can sign up right there while connecting.
Your connection (MCP) address:
https://talkano.ai/api/mcpYou’ll paste this address into the “connector / MCP server URL” field in the steps below. (You can copy the same thing from the Connections page in the panel.)
Connecting with Claude (step by step)
- Go to claude.ai from a computer (this setting may not be available in the mobile app).
- Top right → Settings → Connectors tab.
- Click the “Add custom connector” button.
- Paste the address above into the box:
https://talkano.ai/api/mcp→ Add. - Claude redirects you to the Talkano sign-in screen. Sign in with email (code) or Google — if you don’t have an account, sign up with email.
- On the “Authorize” screen, click Authorize. You’ll be returned to Claude and the connection is ready.
- Try it in chat: “Create a business for me on Talkano”, then “crawl this site and fill in my knowledge base: yoursite.com”.
Connecting with ChatGPT (step by step)
Do this in a browser on chatgpt.com — the desktop app’s menus may differ. Depending on version this section is called “Connectors”, “Apps” or “Plugins”; they’re all the same place.
- First enable Developer Mode: Settings → Security and login → turn on Developer mode. Can’t find it? Type developer into the “Search settings” box. (Workspace accounts may need admin approval.)
- Go to
chatgpt.com/pluginsand click the “+” (Create / Add) button. - In the form: Name =
Talkano; paste into MCP server URL:https://talkano.ai/api/mcp. - If asked, choose OAuth, check “I trust this provider” → Create.
- Sign in / sign up on the Talkano sign-in screen → Authorize. To use it in a chat, enable Talkano from the “+” menu in the message box.
- Try it in chat: “Show a summary of my business’s knowledge base on Talkano”.
Connecting with Gemini (Gemini CLI · Mac / Windows / Linux)
You connect through the Gemini CLI. First make sure Node.js 20+ is installed (get it from nodejs.org). Then open a command line:
- Mac / Linux: Terminal.
- Windows: PowerShell or Command Prompt (type PowerShell in the Start menu). If you get a permission error, open it via “Run as administrator”.
- Install the Gemini CLI:
npm install -g @google/gemini-cli - Add Talkano:
gemini mcp add --transport http talkano https://talkano.ai/api/mcp - Type
geminito start — on first use the browser opens by itself (if not, type/mcp auth talkanoinside). - Sign in / sign up on the Talkano sign-in screen that opens → Authorize.
- Try it in chat: “Create a business for me on Talkano”.
Note: this is the most practical path for now — the Gemini web app doesn’t support custom connectors yet (Google’s side). The day it does, you’ll connect with one click like Claude; the address stays the same.
What can you say once connected?
- “Create a business for me: Ada Apart Pansiyon”
- “Crawl this site and fill it in: amasraadaapart.com”
- “Add this Q&A: ‘Is there parking?’ → ‘Yes, free’”
- “Add a product: Deluxe Room, for 2 people, 2,500 TL per night”
- “Make the assistant’s tone friendly, and have it speak only English”
If you get stuck
- If you see “Connection off / Feature unavailable”: make sure you pasted the connector address correctly (
https://talkano.ai/api/mcp, with nothing else at the end). - If the sign-in screen doesn’t open: turn off the pop-up blocker and use a desktop browser (the mobile and desktop APPS usually don’t support adding a connector — set it up on the chatgpt.com / claude.ai website).
- If there’s no custom connector option: in ChatGPT, enable Developer Mode (Settings → Security and login → Developer mode; the section may be called “Connectors / Apps / Plugins”); in Claude, use the web (claude.ai) version; in Gemini, use Gemini CLI instead of the web app.
- If it still doesn’t work, follow the steps on the Connections page in the panel, or write to us — we’ll connect it together.
Working hours (you or the AI?)
Panel → Working hours: set up a weekly schedule. The AI only replies automatically on the days/hours you choose (Instagram + WhatsApp). You decide what happens outside working hours:
- Silent: the message lands in your inbox and you reply.
- Info message: the customer gets a short “we’ll get back to you” message.
- Me first, then the AI: if you don’t reply within the time you set, the assistant takes over.
Team
Panel → Settings → Team: add members by email (Admin edits everything, Agent manages the inbox). The person you add — if they have a Talkano account — sees the business in their own panel.
Packages & usage quota
Every package includes its features and a usage quota. The Demo package is free for 14 days; the Starter and Pro quotas renew every month. When the quota is used up the assistant stops and messages are left to your team — no surprise bills; the panel suggests moving up a package. Track your status on the Usage page.
Packages: Demo (free for 14 days), Starter, Pro (semantic search, unbranded widget, 3 domains, all channels) and Custom (a contract sized to your needs). See pricing.
Common issues
Step-by-step fix guides for the most common sticking points. If you hit a problem while connecting a channel, check here first.
Instagram connection won’t complete
The “connection failed” error — professional account, permissions and the right-account check.
WhatsApp verification code not arriving
Toll-free/landline/virtual numbers, voice verification, a clean line and softphone fix.
Why do my messages go to the Requests folder?
Non-followers + ad routing. Send ads to Instagram Direct, not Messenger.
FAQ
We’ve gathered the most common questions in the FAQ section on the home page. If you can’t find what you’re looking for, write to info@roomanos.com — we’re happy to help.
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