Terms of Service

Description of the service

Talkano lets businesses connect their Instagram Business accounts and reply automatically to incoming messages with AI. Automatic sending operates according to the confidence threshold you set; replies below the threshold are queued for human review.

Your responsibilities

• You must be the owner or an authorized user of the Instagram, WhatsApp or website account you connect.
• You are responsible for the replies generated by the AI and for their delivery to your customers. We recommend that you set the threshold and your brand instructions accordingly.
• You must comply with the Meta Platform Policies and rules such as Instagram's 24-hour messaging window.

Usage quotas

AI replies are generated through Talkano’s own infrastructure; you do not need to provide a separate AI key. Usage is deducted from the credits in your account. Each business starts with a set amount of free credit; when credits run out the assistant pauses and messages go to your inbox. Current plan and credit details are on the Pricing section; plan prices are set and charged in Turkish lira (TRY).

Affiliates

If you signed up to Talkano through the link of an affiliate partner (a person or organization that recommends Talkano), or your business was later linked to an affiliate partner, we share the following with that affiliate: the business name, the plan, the subscription status and the business owner's email address. The affiliate may use this information only to support you in your use of Talkano. Your billing and card details, your usage, your conversations with your customers and your knowledge base are not shared with the affiliate.

When you follow an affiliate's link, a cookie named tk_refis set in your browser. It is valid for 60 days and stores only which affiliate's link you came through; it contains no other personal information.

Disclaimer

The service is provided "as is." The accuracy of the AI replies is not guaranteed. Talkano cannot be held liable for any damages arising from the content of automatically sent replies.

Contact

For questions: info@roomanos.com