Distance Sales Agreement

This Distance Sales Agreement (the "Agreement") has been concluded electronically between the Seller whose details are set out below and the Buyer who becomes a member of Talkano (talkano.ai) and purchases a service.

SELLER

Legal name

Roomanos Lab Teknoloji Limited Şirketi

Address

Cevizli Mahallesi, Zuhal Caddesi, A Blok No: 46, İç Kapı No: 50, Maltepe / İstanbul, Türkiye

MERSIS No

073523467300001

Tax office / no

Kartal — 7352346473

Trade registry no

1140666

Phone

+90 850 303 83 10

Email

info@roomanos.com

BUYER

The user holding the name and surname / legal name, email address and billing details notified while registering with Talkano and while making the purchase (the "Buyer").

The subject matter of this Agreement is to determine the rights and obligations of the parties, pursuant to the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, in relation to the sale and performance of the digital service / usage quota ordered electronically by the Buyer over the Talkano platform, whose characteristics and sale price are set out below.

Talkano is a cloud-based (SaaS) software platform that provides businesses with AI-powered customer communication (message replies, knowledge base, automation). The Buyer purchases a monthly plan (Demo / Starter / Pro / Custom) and/or additional usage quota. The nature and scope of the service and its current prices are shown to the Buyer at the time of the order on the pricing page and on the payment screen. Plan fees only unlock feature locks and the usage quota included in the plan; the quota is consumed as the service is used.

4.1. The Buyer acknowledges that it has read and become aware of the basic characteristics, the sale price, the payment method and the preliminary information concerning performance of the service offered for sale on Talkano, and that it has given the required confirmation electronically.

4.2. The service forming the subject matter of the Agreement is credited to the Buyer's account instantaneously following approval of the payment (digital performance). The Buyer acknowledges that, by approving the payment, it expressly consents to the immediate performance of the service.

4.3. The Buyer acknowledges that it will use the service for the legitimate customer communication of its business, and that it will not use it for unlawful or misleading purposes or for purposes that infringe the rights of third parties. Detailed rules of use are set out in the Terms of Service.

5.1. The cash price of the service / quota is shown inclusive of VAT (value added tax) on the order and payment screen. Prices may be updated; however, the Buyer receives the service at the price applicable at the moment it approves the payment.

5.2. Payments are securely collected by credit / debit card through the infrastructure of the payment institution iyzico (iyzico Ödeme Hizmetleri A.Ş.). Card details are not stored by Talkano; during the payment process they are processed solely by iyzico.

5.3. Should the payment not be completed or be cancelled by the bank or the payment institution, the Seller shall be released from its obligation to perform the service.

As this is a digital service, delivery is not physical: at the moment the payment is approved, the purchased plan / quota is credited electronically to the Buyer's Talkano account and the Buyer may start using the service immediately. Details are set out in the Delivery and Refund Terms.

7.1. Pursuant to Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal in contracts relating to services performed instantaneously in an electronic environment or to intangible (digital) goods delivered to the consumer instantaneously. By approving the payment, the Buyer acknowledges that performance has commenced through the purchased plan / quota being credited to its account instantaneously, and that the right of withdrawal therefore cannot be exercised.

7.2. Notwithstanding the above, the Seller offers, on a goodwill basis, the possibility of a refund for a plan / quota that is entirely unused, under the conditions set out in the Delivery and Refund Terms.

In disputes that may arise from the application of this Agreement, the Consumer Arbitration Committees and Consumer Courts at the Buyer's place of residence shall have jurisdiction, within the monetary thresholds determined annually by the Ministry of Trade.

The Buyer acknowledges that it has read and accepted all articles of this Agreement, and that the Agreement enters into force upon its electronic approval of the order and the payment. For your questions: info@roomanos.com.