Privacy Policy

Talkano ("we") is a SaaS service that lets businesses manage their Instagram inboxes and reply automatically with AI. This policy explains what data we collect and how we use it.

Data we collect

• Account information: email address and workspace (org) name.
• Access tokens for connected Instagram accounts — stored encrypted.
• Messages your customers send via Instagram and the replies generated for them — processed and stored to run the inbox.
• Your knowledge base: products, Q&As, documents and the images you upload — stored to train your assistant.

How we use data

We use data only to provide the service: to display incoming messages, generate AI replies, and send replies automatically with your approval or above your confidence threshold. We do not sell your data to third parties.

Third-party processors

For infrastructure we use Supabase (database/authentication) and Vercel (hosting). AI replies are generated with enterprise AI infrastructure managed by Talkano; your knowledge base is used only to run your assistant.

Affiliates

If you signed up to Talkano through the link of an affiliate partner (a person or organization that recommends Talkano), or your business was later linked to an affiliate partner, we share the following with that affiliate: the business name, the plan, the subscription status and the business owner's email address. The affiliate may use this information only to support you in your use of Talkano. Your billing and card details, your usage, your conversations with your customers and your knowledge base are not shared with the affiliate.

When you follow an affiliate's link, a cookie named tk_refis set in your browser. It is valid for 60 days and stores only which affiliate's link you came through; it contains no other personal information.

Data deletion

When you delete a workspace, all related conversations, messages and tokens are permanently deleted. To request the deletion of a specific customer's data, you can contact us.

Contact

For your questions and data deletion requests: info@roomanos.com. For detailed deletion steps, see the Data Deletion page.